For all network related complaint, please provide following detail :
- MTR from your local PC to Your VM IP .
- MTR from your VM IP to your Local IP
- Your Local IP ( Preferably able to PING)
- PING from your local PC to Your VM IP.
- PING from your VM to your local IP
** Please capture screen the above detail, and attached to the ticket to Technical Support
Important Note:
- Above data need to collect during issue happing.
- The IP you provide preferably is ping-able, we need to re-generate the issue .
- For those purchase Global Network, packet loss from China is expected.
- For those purchase China Standard Network, China access is best effort, especially during Peak Hour.
For Windows ,you can download MTR from below link:
For Linux, you can download the mtr from Linux repository ( yum or apt-get or other linux distro repos)